As Ireland's largest and most influential business representative organisation, our purpose is to help build a better and more sustainable future by influencing, supporting and delivering for business success. We believe business is a force for good by providing all with the opportunity to lead successful lives, while also delivering the resources for a more prosperous society.

Our customer charter sets out our standards and commitments to all our customers throughout their experience with us, whether they be members, customers, strategic partners, internal and external stakeholders. It reflects how our purpose and values are lived through our work and is core to our vision of being an organisation of substantial influence and impact.

The 16 commitments below ensure we deliver, innovate, and support for all our customers.

Ibec Customer Charter pdf | 137.4 kb

How we deliver for you


We will be courageous and influential on your behalf to drive a sustainable future for all.

Balanced Policy

We will develop policy positions that are grounded in balanced, insightful, trustworthy and evidence-based insights.


We will consult, engage collaboratively and represent members and stakeholders, both nationally and internationally.

How we innovate for you

Future Trends

We will track, analyse and anticipate future trends to evolve and grow as an organisation.


We will advocate for sustainability, starting within our own organisation.


We will build strategic, forward-looking business alliances and networks.


We will innovate, co-create and develop our services and products to stay relevant to evolving customer needs.


We will invest in research, digital, data science, and the monitoring of industry trends.

How we support you

One Team

We will work as one team, collaborating, sharing knowledge and expertise.


We will champion diversity, treating all with respect, fostering an inclusive environment that reflects our values.

Right People

We will attract, support, develop and retain the right people to best deliver for you and gain your trust.


We will invest in and nurture a long-term business relationship with your organisation and your people.


We will quality assure all our services & the information we provide to ensure they are timely, clear & accessible - listening & responding to your needs.


We will be ambitious for a mutually beneficial future together, act honourably, always building trust.


We will have strong and effective governance to protect you and manage risk.

Digital First

We will have robust, effective and secure technology to enable future services in the increasingly digital and omni-channel world of business.

At the heart of our organisation is a commitment to delivering exceptional service and fostering strong relationships with our customers. We are dedicated to continuously improving and innovating to meet your evolving needs, ensuring that your experience with us is always positive and rewarding.

Ibec’s Customer Charter outlines our commitment on what our members, customers (internal and external) and other stakeholders should consistently receive from us. As COO, my focus is on delivering against these commitments for our internal customers and supporting them to both continuously meet these commitments and to see how we can build and evolve our Customer Charter in the spirit of continuous improvement.

Liam O'Donohoe

Deputy CEO/COO

Get in touch

We welcome and regularly seek feedback to help us deliver customer service that exceeds your expectations.


Tel: 353 1 605 1500

Ibec, 84-86 Lower Baggot Street, Dublin 2.